Norfolk International Airport

757- 857-3351 2200 Norview Avenue, Norfolk, VA 23518 I-64, Exit 279, one mile east on Norview Avenue Link to www.norfolkairport.com

Norfolk International Airport (ORF) is fully accessible to travelers with disabilities and provides the following features and equipment to allow greater ease of movement for non-ambulatory travelers. Continuing efforts are being made to ensure that travel for all passengers can be accomplished with maximum ease and safety.

PARKING LOTS AND GARAGES: Access ramps to accommodate wheelchair travel are located at both Hourly parking lots flanking the airport terminal as well as Daily parking lots and garages. Accessible parking spaces are available in Garages A, D, Daily Parking Lot East, Hourly Parking Garage A, Departures North and South lots. Daily (long-term) parking is $3.00 per hour with a maximum of $12 per day. Parking charges are the same for the outdoor daily parking lot and parking garages. Four parking garages are connected to the Arrivals Terminal allowing covered transfer between car and airline gate. Hourly parking rates: $5.00 for each hour (or any part thereof) with a maximum daily rate of $25.00.

All patrons, including those with accessible parking placards/license plates, can park free of charge for up to 30 minutes in any airport parking lot or garage. No additional discounts will be provided except for Parking Perks reservations. A free Park + Wait Lot waiting area is provided for patrons picking up arriving passengers. Remain with your vehicle here until your passenger arrives and calls you, then proceed to the curbside at the Arrivals Terminal (baggage claim) to pick up your passenger. The Lot is located here.

ENTRANCES: Ramps are provided curbside at both complexes. Terminal entrances and exits on both arrival and departure sides are equipped with automatic double doors; door widths are designed to easily accommodate wheelchairs.

SIGNAGE: Directional signage is printed in contrasting color. Exterior signage is either lit or receives ambient light at night.

ELEVATORS: Elevators are conveniently located throughout the Main Passenger Terminal, Arrivals (baggage claim) Terminal, and parking garages. All elevators are identified with the standard graphics used to designate accessible facilities and are equipped with raised markings on the control buttons.

PUBLIC REST ROOMS: All restrooms feature one cubicle with a raised toilet seat designed primarily for non-ambulatory use. Their dimensions are wide enough to accommodate a wheelchair and are equipped with handrails. Restrooms are also equipped with full-length mirrors and low-level paper towel dispensers/hand dryers. Mother’s Rooms are in the Main Lobby and Concourses. Rooms are equipped with a rocking chair, changing table, sink and multiple outlets to give nursing mothers comfort and privacy.

restroom area

Public Restrooms

FAMILY CONVENIENCE ROOMS: are in the main lobby, on the concourses and in the Arrivals Terminal where there is an adult changing table. Restroom is private with 36 inch wide door opening in, handrails, 19-inch raised toilet seat designed primarily for non-ambulatory use.

MOTHER'S ROOMS: are equipped with a rocking chair, changing table, sink and multiple outlets to give nursing mothers comfort and privacy.

DRINKING FOUNTAINS: Water fountains throughout the terminals are positioned at a level comfortable for use from a wheelchair. Water bottle fill stations are also available on the airline concourses nearby TSA checkpoints and near the family restroom in the Arrivals Terminal.

TTY TELEPHONE: A TTY (text telephone) is available and accessible 24 hours a day in Norfolk Airport Authority Police Department’s dispatcher office (basement level in the main terminal). The local phone number is (757) 857-3872.

FOOD AND BEVERAGE: All food and beverage concessions are ADA-compliant and wheelchair accessible. Tables are 29 inches high with adequate aisles between tables. Staff available at all locations to assist with special needs.

GIFT SHOPS: All retail concessions are ADA-compliant and wheelchair accessible. Counters are 36 inches high with adequate aisles between displays. Aisles clear of temporary displays. Staff available at all locations to assist with special needs.

PROCEDURES: Upon request, the airlines will provide complimentary wheelchair assistance. Wheelchairs can also be obtained upon arrival at the passenger terminal by calling Huntleigh USA (wheelchair/skycap service) at 757-435-4199. Walkers, crutches, and canes may be taken aboard the aircraft. Assistance dogs are usually allowed to travel on the plane. Call the airline in advance to verify their policy and to make arrangements.

Wheelchair accommodations and skycap assistance can be prearranged by calling the airlines prior to travel:

Allegiant – (705) 505-8888

American – (800) 433-7300

Breeze –Link to flybreeze.com

Delta – (800) 221-1212

Frontier – (801) 401-9000

Southwest – (800) 435-9792

Spirit –(855) 728-3555 Link to customersupport.spirit.com

United – (800) 241-6522

Continuing efforts are being made at Norfolk International Airport to insure that travel procedures for all passengers may be accomplished with maximum ease and safety.

CHECK-IN Accessible ticket counters and self-service kiosks are located near airline ticket counters. Delta offers curbside check-in.

PASSENGER LOADING BRIDGES: Terminal-to-plane passenger loading bridges permits provide direct access to and from the aircraft without the necessity of ascending or descending steps between plane and terminal. Contact your airline to inquire about special lift capability for their aircraft in the event of ground loading.

AIRPORT SECURITY PROCEDURES: TSA staff will assist with getting bags through passenger screening. Travelers with mobility disabilities or in wheelchairs may be asked for consent to pat down search in accordance with federal regulations. Current procedures by type of disability can be found at this link to www.tsa.gov.

TSA Cares offers a helpline that provides travelers with disabilities, medical conditions, and other special circumstances with additional assistance during the security screening process. Call 72 hours prior to travel at (855) 787-2227 or federal relay 711 on weekdays, 8 a.m. to 11 p.m. ET and weekends/holidays, 9 a.m. to 8 p.m. ET. The TSA Cares Program will facilitate Passenger Support Specialist assistance at the airport upon your request.

There is a video addressing Autism and the airport TSA experience. Link to video.

Passengers traveling with medications and medical devices should consult the TSA's website for information and instructions. Link to the TSA site for medication information.

TRAVELING WITH OXYGEN The National Council on Aging (NCOA) has created a guide on Traveling Safely With Portable Oxygen to help people plan and prepare as well as provide safety tips for carrying oxygen in each mode of transportation.Passengers traveling with portable oxygen concentrators must contact their airline to insure that portable oxygen is approved for in-flight use.

HIDDEN DISABILITIES Norfolk Airport Authority has partnered with the Hidden Disabilities Sunflower organization to bring its Sunflower Lanyard program to Norfolk International Airport.

The Hidden Disabilities Sunflower indicates to anyone approaching – especially those in customer service roles – that a person wearing one of these items may need more assistance and that their patience is appreciated. Link to Hidden Disabilities Sunflower Organization.

The program is simple:

Travelers ask for a lanyard, pin or bracelet and determine for themselves when to wear them.
Anyone who feels they have a hidden disability can request one.
There are no prerequisites for asking for or wearing an item.
When someone working at the airport sees someone wearing a Hidden Disabilities Sunflower-branded lanyard, they know that this person may need extra assistance/patience.

Hidden Disabilities Sunflower lanyards, pins and bracelets are available at the Information Center in the main lobby Monday – Friday between 8:30 a.m. and 4:30 p.m.

FIRST AID: Airport firefighters and police officers are certified to perform Cardiopulmonary Resuscitation (CPR) and use Automated External Defibrillators (AED) to treat sudden cardiac arrest. Twenty-six AED devices are located throughout the Airport terminals. Advanced emergency medical response and transport is provided by Norfolk Fire and Rescue.

Elevator seating area

PUBLIC SAFETY: Norfolk Airport Authority has achieved GBAC Star™ facility accreditation as verified by the Global Biorisk Advisory Council, a division of ISSA, the worldwide cleaning industry association. This accreditation is reserved for those facilities that demonstrate the superior ability to prepare for, respond to, and recover from biorisk and infectious disease situations.On-site rental cars, taxi cabs and app-based transportation companies and peer-to-peer car sharing are in the Arrivals Terminal. Reservation, pick up and return facilities are wheelchair accessible.

GROUND TRANSPORATION: On-site rental cars, taxi cabs and app-based transportation companies and peer-to-peer car sharing are in the Arrivals Terminal. Reservation, pick up and return facilities are wheelchair accessible.

Link to rental cars.

Link to taxi cabs.

Link to ride-share transportation companies.

zTrip is a full-service transportation company offering wheelchair accessible vehicles operated by certified drivers. Reservations for arriving travelers are not required. Link to zTrip website.

ADDITIONAL INFORMATION: Airport is an ADA-compliant, non-smoking facility. Luggage handling is also available. Wireless internet access (WiFi) is available in all public areas of the terminals. One hour of complimentary internet access - great for checking your email or light web browsing with affordable rate plans are available for more usage. Norfolk International Airport’s map is available on our website. Link to current terminal map with option to download in PDF format.

Skycaps provide curb side check-in services for Delta and Southwest at Norfolk International Airport. They also provide baggage transport assistance and wheelchair assistance for all passengers within the terminals and to and from parking lots and garages.

Self-serve Smarte Carte luggage carts are located outside the ticket counter areas at curbside on both sides of the Main Passenger Terminal, inside the Arrivals Terminal near baggage carousel 2 and at rental car return on Level 2-Garage A. The cost is $7 to rent a cart with a $.25 refund upon return to any cart rack.

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