Norfolk Airport Arrivals Terminal

norfolk airport: the world is boardiingwww.norfolkairport.com

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Norfolk International Airport

757- 857-3351  2200 Norview Avenue, Norfolk, VA 23518            I-64, Exit 279, one mile east on Norview Avenue www.norfolkairport.com


Norfolk International Airport is fully accessible to travelers with disabilities and provides the following features and equipment to allow greater ease of movement for non-ambulatory travelers.

PARKING LOTS AND GARAGES: All parking facilities, with the exception of Garage C, contain accessible parking spaces, which are located at the closest point to the main passenger terminal. In Garage A, these spaces are conveniently located on each level near the elevators. In Garage B, with the exception of level 4, accessible parking spaces are located on all levels near the elevators. Spaces reserved for the disabled are at least 96 inches wide.

In long-term parking lots, the prevailing rates apply to patrons with disabilities. Rates are $1 per each half hour (or any part thereof) with a maximum daily rate of $10. Patrons with disabilities are allowed to park at no charge for the first four (4) hours only in our Short Term parking facilities. After the first four hours in our short term parking facilities, the prevailing parking rates apply. Short-term parking rates are $1.00 for each half hour (or any part thereof) with a maximum daily rate of $24.00.

ENTRANCES: Departures and Arrivals Terminals Located at curbside, ground level. Ramps are provided curbside at both complexes. Automatic double doors designed to accommodate wheelchairs.

SIGNAGE: Directional signage is printed in contrasting color. Exterior signage is either lit or receives ambient light at night.

ELEVATORS: Elevators are conveniently located throughout the Main Passenger Terminal, Arrivals (baggage claim) Terminal and parking garages. All elevators are wheelchair accessible and are identified with the standard graphics used to designate accessible facilities. Elevators have raised markings on the control buttons and sound indicators.

PUBLIC REST ROOMS: Throughout Departures and Arrivals Terminal lobbies and concourses. No steps. All restrooms feature at least one accessible stall with 36 inch wide door opening out, handrails, 19 inch raised toilet seat designed primarily for non-ambulatory use, 11 inches between commode and wall. Accessible stall checked regularly for obstructions. Sink height 33 inches. Doors are 48 inches wide. Turns to enter. Restrooms are also equipped with full-length mirrors, low-level paper towel dispensers/hand dryers and sharps medical waste disposal containers.

restroom area

Public Restrooms

FAMILY CONVENIENCE ROOMS: In Departures, Arrivals Terminals and on Concourses A and B. No steps. Two separate rooms with baby changing station, sink 33 inches high with full-length mirrors, low-level paper towel dispensers and sharps medical waste disposal containers. Restroom is private with 36 inch wide door opening in, handrails, 19 inch raised toilet seat designed primarily for non-ambulatory use, 11 inches between commode and wall.

MOTHER'S ROOMS: In Departures and on Concourses A and B. No steps. One room with baby changing station, oversized rocking chair, sink 33 inches high, low-level paper towel dispenser and four electrical outlets. Room is private with 36 inch wide door opening in.

DRINKING FOUNTAINS: Water fountains throughout the terminals are positioned at a level comfortable for use from a wheelchair.

WATER FILL STATIONS: Water fill stations located on Concourses A and B are positioned at a level comfortable for use from a wheelchair.

TTY TELEPHONE: A TTY (text telephone) is available and accessible 24 hours daily in the Norfolk Airport Authority Police dispatcher's office (basement level in the main terminal). The local phone number is 757-857-3872.

FOOD AND BEVERAGE: All food and beverage concessions are ADA-compliant and wheelchair accessible. Tables are 29 inches high with adequate aisles between tables. Staff available at all locations to assist with special needs.

GIFT SHOPS: All retail concessions are ADA-compliant and wheelchair accessible. Counters are 36 inches high with adequate aisles between displays. Aisles clear of temporary displays. Staff available at all locations to assist with special needs.

norfolk airport: the world is boardiing

PROCEDURES: Upon request, the airlines will provide wheelchair assistance. Wheelchairs can be reserved in advance by calling the airline or can also be requested upon arrival at the passenger terminal by contacting any skycap. Walkers, crutches, and canes may be taken aboard the aircraft. Assistance dogs are usually allowed to travel on the plane. Call the airline in advance to verify their policy and to make arrangements.

Allegiant - 705-505-8888
American - 800-433-7300 
Delta - 800-221-1212 
Frontier - 801-401-9000
Southwest - 800-435-9792 
United - 800-241-6522 

Continuing efforts are being made at Norfolk International Airport to insure that travel procedures for all passengers may be accomplished with maximum ease and safety.

PASSENGER LOADING BRIDGES: The use of modern terminal-to-plane loaders permits direct access to and from the aircraft, in most cases, without the necessity of ascending or descending steps between plane and terminal. Contact your airline to inquire about special lift capability for their aircraft in the event of ground loading.

AIRPORT SECURITY PROCEDURES: TSA staff will assist with getting bags through passenger screening. Travelers with mobility disabilities or in wheelchairs may be asked for consent to pat down search in accordance with federal regulations. Current procedures by type of disability can be found at this link to www.tsa.gov.

FIRST AID: Airport firefighters and police officers are certified to perform Cardiopulmonary Resuscitation (CPR) and use Automated External Defibrillators (AED) to treat sudden cardiac arrest. Twenty-six AED devices are located throughout the Airport terminals. Advanced emergency medical response and transport is provided by Norfolk Fire and Rescue.

Passengers traveling with medications and medical devices should consult the TSA's website for information and instructions. Link to the TSA site for medication information.

Passengers traveling with portable oxygen concentrators must contact their airline to insure that portable oxygen is approved for in-flight use.

Elevator seating area

PUBLIC SAFETY: Norfolk International Airport has implemented key changes in public areas to encourage social distancing, face covering usage and sanitation practices designed to keep travelers and the airport community safe:

GROUND TRANSPORATION: Coastal Ride is a full-service transportation company offering wheelchair accessible vehicles operated by certified drivers. Advance reservations for arriving travelers are not required. Link to Coastal Ride website.

On-site rental cars, taxi cabs and transportation network company (Uber, Lyft) pick up are located in the Arrivals Terminal. Reservation, pick up and rental car return facilities are wheelchair accessible.

ADDITIONAL INFORMATION: Airport is an ADA-compliant, non-smoking facility. Luggage handling is also available. Wireless internet access (WiFi) is available in all public areas of the terminals. One hour of complimentary internet access - great for checking your email or light web browsing with affordable rate plans are available for more usage.  Norfolk International Airport’s map is available on our website. Link to current terminal map with option to download in PDF format.

Skycaps provide curb side check-in services for Delta and Southwest at Norfolk International Airport. They also provide baggage transport assistance and wheelchair assistance for all passengers within the terminals and to and from parking lots and garages. 

Self-serve Smarte Carte luggage carts are located outside the ticket counter areas at curb side on both sides of the Main Passenger Terminal, inside the Arrivals Terminal near baggage carousel 2 and at rental car return on Level 2-Garage A. The cost is $5 to rent a cart with a $.25 refund upon return to any cart rack.

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Interior of Norfolk Airport

Interior of Norfolk Airport

 

 

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